Terms of Service
Effective date: November 4, 2026
These Terms of Service (the "Terms") govern the use of the receptionist and messaging services provided by NeverMiss (the "Service"). NeverMiss is a service of Seth Ventures LLC. By subscribing to the Service as a client business (a "Client"), or by interacting with the Service as a caller or text-message recipient of a Client, you agree to these Terms.
1. The Service
NeverMiss provides a done-for-you, 24/7 AI receptionist and missed-call text-back service for local service businesses. Depending on the plan selected by the Client, the Service may include:
- AI voice answering of the Client's calls, in the Client's business name, 24 hours a day
- Message taking, answers to routine questions, and call summaries, recordings, and transcripts for the Client
- Appointment booking, rescheduling, and cancellation in the Client's calendar
- Missed-call text-back and appointment-related text messaging, as described in Section 4
- Owner alerts and periodic reporting on calls handled
The receptionist is a virtual (AI) assistant. It identifies itself as a virtual assistant, and calls may be recorded. The Service does not provide medical, legal, or other professional advice.
2. Plans and billing
- Text-Back Only: $100/month, plus a $300 one-time setup fee.
- Receptionist: $300/month, plus a $500 one-time setup fee.
- Receptionist + Booking: $500/month, plus a $500 one-time setup fee.
Subscriptions are month-to-month and may be cancelled at any time, effective at the end of the then-current billing period. A 14-day free pilot may be offered to new Clients; where offered, the setup fee is waived if the Client continues to a paid plan within the pilot window. Prices for new Clients may change over time; existing Clients keep their subscribed rate unless otherwise agreed.
3. Client responsibilities
- Provide accurate information about the business (services, hours, pricing guidance, and FAQs) for the receptionist to use, and keep it up to date.
- Maintain the calendar access and call-forwarding arrangements needed for the Service to operate.
- Use the Service only for lawful business purposes and in compliance with applicable telecommunications and privacy laws.
- The Client's phone number remains the Client's property. On cancellation, we will cooperate to release or port the number and provide the Client's call records.
4. SMS / Text Messaging
Program description. NeverMiss sends text messages on behalf of its Client businesses to those businesses' customers. Messages are appointment-related — booking confirmations, appointment reminders, and reschedule or cancellation notices — as well as missed-call text-backs sent to people whose call to the business was not answered, so the business can continue the conversation by text.
How consent is obtained. Consent is obtained verbally during a phone call before any appointment-related texts are sent: before completing a booking, the receptionist asks the caller to agree to receive a confirmation text and updates about the appointment at the mobile number they are calling from, and booking texts are sent only if the caller agrees. Missed-call text-backs are sent only to people who called the business first and whose call was missed.
Message frequency. Message frequency varies by interaction, typically 2–5 messages per appointment, plus replies in any text conversation you continue with the business.
Costs. Message and data rates may apply, depending on your mobile carrier plan.
Opting out and help. Reply STOP at any time to opt out of text messages; you will receive one final confirmation message and no further texts. Reply HELP for help, or contact us at nevermissreceptionist@gmail.com.
Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages. Supported carriers and delivery are subject to the carriers' terms and network conditions.
5. Acceptable use
You agree not to use the Service to send unsolicited marketing messages, to misrepresent your identity or business, or to interfere with the operation of the Service. We never place outbound AI marketing calls.
6. Recordings and transcripts
Calls handled by the Service are recorded and transcribed, and the recordings, transcripts, and summaries are made available to the Client business. By continuing a call after the recording announcement, callers consent to recording as permitted by law.
7. Limitation of liability
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, NeverMiss is not liable for indirect, incidental, or consequential damages, including lost profits or missed business opportunities, arising from the use of or inability to use the Service. Appointment information relayed by the Service is based on the information provided by the Client and the caller; Clients are responsible for confirming their own schedules.
8. Termination
Either party may end the subscription as described in Section 2. We may suspend or terminate the Service for misuse or non-payment. On termination, messaging to the Client's customers stops, and the Client's phone number and records are handled as described in Section 3.
9. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new effective date, and continued use of the Service after that date constitutes acceptance.
10. Contact
Questions about these Terms: nevermissreceptionist@gmail.com. See also our Privacy Policy.